Cancel & Change Order Policy

At Guyhaven, we strive to process and ship our premium canvas handbags as quickly as possible so you can enjoy your purchase sooner. We understand that circumstances may change, or mistakes can happen during the checkout process at guyhaven.store. This policy outlines your rights and the steps to follow if you need to modify or cancel your order.

1. The 12-Hour Grace Period

To maintain our fast shipping standards, our warehouse team begins processing orders shortly after they are placed. We offer a 12-hour grace period from the moment your order is confirmed to request any changes or a full cancellation.

• Window: 12 Hours from Purchase
• Requests received within this timeframe are guaranteed to be processed before the item is dispatched.

2. How to Request a Cancellation or Change

If you are within the 12-hour window, please follow these specific steps to ensure your request is handled immediately:

1. Send an email to support@guyhaven.store.
2. Use the Subject Line: "URGENT: Order Cancellation/Change - [Your Order Number]".
3. Clearly state whether you wish to cancel the order entirely or change specific details (such as the shipping address, bag color, or model).

Our support team monitors these urgent requests during our business hours (9:00 AM – 5:00 PM EST). If you have questions about our response times, please visit our FAQs.

3. Changes to Shipping Information

Providing an accurate shipping address is vital for successful delivery. If you notice a typo in your address, please contact us within the 12-hour window.
If the 12-hour period has passed, please check our Shipping & Delivery Policy. While we will try our best to assist, we cannot guarantee address changes once the order has been handed over to carriers like USPS, UPS, or FedEx.

4. If Your Order Has Already Shipped

If your order has already been processed and a tracking number has been generated, we are unable to cancel or change the order. In this scenario:

• You will need to receive the package first.
• Once received, you may initiate a return under our Refunds & Returns Policy.
• Please note that Guyhaven will provide a prepaid label for the return as part of our customer satisfaction guarantee.

You can monitor your order's current location on our Order Tracking page to see if it has left our facility.

5. Refund Process for Cancellations

Once a cancellation is confirmed by our team:

• A full refund is issued immediately back to your original payment source.
• The funds typically reflect in your account within 7 business days, depending on your bank's processing time.
• For further details on our data protection during refunds, please see our Privacy Policy.

6. Contact Support

Need immediate assistance? Our team at guyhaven.store is ready to help you manage your order effectively.

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