Refunds & Returns Policy

At Guyhaven, accessible via guyhaven.store, we take immense pride in the craftsmanship of our premium canvas handbags. We want you to feel confident in every purchase you make. If for any reason you are not completely satisfied with your order, we have established a transparent and professional return process to protect your investment.

This policy is designed to be fair for our customers while complying with global e-commerce standards and Terms of Service.

1. 30-Day Return Window

We offer a 30-day return policy. This means you have exactly 30 days from the date your package was marked as "Delivered" by the courier to initiate a return request. To be eligible for a full refund, please ensure:

• The handbag is in its original, unworn, and unwashed condition.
• All original branded tags, protective plastic wraps, and dust bags are included.
• The item is free from any odors, pet hair, or modifications.

2. Specific Scenarios & Resolutions

A. Change of Mind (Personal Preference)

We understand that sometimes a product doesn't match your style as expected. You are welcome to return items due to personal preference. Unlike other retailers, we prioritize your satisfaction:
Return Shipping: Covered by Guyhaven
Restocking Fees: $0.00

B. Defective, Damaged, or Incorrect Items

Our quality control team inspects every canvas bag before shipment. However, if you receive an item with a manufacturing defect (e.g., faulty zipper, torn fabric) or if we sent the wrong model/color, please Contact Us immediately.
Resolution: We will provide a 100% refund or a free replacement, and we will handle all logistics at no cost to you.

C. Items Never Arrived (Lost in Transit)

If your tracking information has not been updated for more than 7 business days, please check our Order Tracking Page. If the carrier confirms the package is lost, Guyhaven will issue a full refund or send a new replacement immediately.

3. The Return Process Step-by-Step

To ensure a fast refund (within our 7-day guarantee), please follow this workflow:

1. Email Us: Send a formal request to support@guyhaven.store with your Order ID.
2. Receive Label: Our support team will review your request within 24 hours and send you a Prepaid Return Shipping Label via email.
3. Pack & Ship: Securely package the handbag in its original box (or similar) and drop it off at the designated carrier location.
4. Inspection: Once the package reaches our Houlka facility, we will inspect it within 48 hours.

4. Refund Method & Timeline

Original Payment Method

To prevent fraud and ensure security, all refunds are strictly credited back to your original payment method (e.g., Credit Card, PayPal, Apple Pay). We cannot issue refunds to different bank accounts.

Processing Timeline

• Internal Approval: We guarantee the issuance of your refund within 7 business days after the return is inspected.
• Banking Transit: Depending on your bank or credit card issuer, it may take an additional 3-5 business days for the funds to reflect on your statement.

5. Cancellation Policy

Orders can be canceled within 12 hours of placement. After this period, the order may have already entered our shipping workflow. Please refer to our Shipping Policy for more details on order processing.

6. Store Contact Information

If you have further questions regarding your return, our team is available to assist you during business hours:

© 2026 Guyhaven. All rights reserved. Professionalism and Quality in every stitch.